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Frequently asked questions
What is the return policy?
We offer a 90-day warranty and will provide a full refund for unused items or those with defects. Items must be returned in their original packaging with proof of purchase. Exchanges are also available for eligible pieces. Please contact our support team for a return label and further assistance refunds are typically processed within 5-7 business days.
Will my neck or wrist turn green from wearing your jewelry?
No, our jewelry is crafted from high-quality, hypoallergenic materials like sterling silver, 14K or 18K gold, and platinum, which are designed to prevent skin discoloration or irritation. We avoid base metals that can cause greening, and all pieces are tested for purity and safety.
When will I get my order?
We will work quickly to ship your order under 24 hours. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location but typically takes 4 to 6 days to deliver.
Is shipping free?
Yes, absolutely we offer worldwide free shipping. Orders typically take 4 to 6 days to deliver.
Where does your jewelry come from?
Our products are proudly created and manufactured in Ohio, United States, using high-quality materials and ethically sourced lab-grown diamonds. We partner with skilled local artisans to ensure every piece meets our standards of craftsmanship and sustainability, supporting American jobs while delivering exceptional jewelry to our customers.
How should I care for my jewelry?
To keep your jewelry looking its best, store it in a dry, airtight container away from direct sunlight. Clean gently with a soft cloth and mild soap; avoid harsh chemicals or ultrasonic cleaners for delicate pieces.
Are your diamonds ethically sourced and conflict free?
Yes, we are committed to ethical practices. All our diamonds are either lab-grown or certified conflict free under the Kimberley Process. We prioritize sustainability and transparency in our sourcing, ensuring that our gemstones come from responsible suppliers without contributing to human rights abuses.
